Return Policy

Thank you for shopping at vastrarth.com

Every product at vastrarth has been made with a lot of love, and we hope you will not need to use this page :) but If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

1. Returns or exchanges can only be booked once per order. Items that have already been exchanged are not eligible for further return or exchange.
2. Items bought on sale are not eligible for return or exchange.

CANCELLATION

If you have placed an order by mistake and want to cancel it, please email us immediately at neha@vastrarth.com and conatct us on +919130110723  with 'ORDER CANCELLATION' in the subject line. Please mention your order number at the time of cancellation.

1. If we have not yet dispatched your order, we will cancel the order and arrange for a  refund within 7 working days.
2. If you cancel your order after we ship out the product,  you will need to raise a return request once you receive the product. Please refer to our Returns and exchange sections below for more information.

ADDRESS CHANGE / UNDELIVERED ORDERS DUE TO WRONG ADDRESS

1. We request you to always double check your address & phone number before placing your order.
2. We are unable to make any changes to your order details once an order has been shipped.
3. The courier company will return orders with wrong or incomplete shipping information back to us.
4. Once returned to us, we will deduct a flat fee of Rs 150 and refund you for the rest of your order.You can place a fresh order with updated details.
5. For Express Orders with wrong shipping details, the shipping charge will be deducted while issuing your refund.

RETURNS & EXCHANGES

Sometimes when you shop online, you may go wrong with the size you buy. It is always recommended to check the size chart properly before placing the order but still if you wish to change do connect with us.

1. You can raise a return or exchange request at support@vastrarth.com and also you can connect with us at +919130110723 (whatsapp only) withing 7 days of receiving your order.
2. Please raise your return or exchange request within 7 days of receiving your order
3. Once we receive your request, we will arrange for the return pick up** (read terms below).
   Please keep the item packed with original bill and tags
4. No return and exchange request would be accepted if it is raised after 7 days of receiving the shipment.
5. All exchanges will be done after we receive the returns and check it for any damages.
6. If you want to exchange your product with another product of lower value, we will ship the desired product / size. You will be issued a credit note for the balance amount, to use on your next purchase
7. If you want to exchange your product with another design/product of higher value, we will send you a payment link for the balance amount. Upon payment, your new order will be confirmed and shipped out. CoD is not available during exchange transactions.
8. Products received back by us in a damaged state will not be eligible for an exchange.

9. You need to give a recording of the opening parcel of the product to claim the delivery of wrong products at your address.

 REFUNDS

1. Shipping and COD charges are not refundable. You will be refunded only for the product being returned. For orders  that availed of free shipping during initial purchase, a shipping fee of Rs. 75 will be deducted while issuing a refund. For COD orders, Rs 150 (Shipping + COD) will be deducted from final refund.
2. Please raise your refund request within 7 days of receiving your order.
3. No return and refund request would be accepted if it is raised after 7 days of receiving the shipment.
4. Products received back by us in a damaged state will not be eligible for a refund
5. If you have entered a wrong address / phone number and the product is returned to us, we will issue a refund after deducting a fee of Rs 150.

Dont worry and shop freely, for any kind of issues in your purchase with us, our team is there to help and support you completely. We shall get in touch with you ASAP to help you return or exchange your product. Kindly connect with us at
Email: support@vastrarth.com 
Contact: +91 9130110723